Warranty & Technical Information

Manufacturing Defects Warranty 

Seller warrants that goods sold will be free from defects in workmanship or materials for one year from date of invoice. Such warranty is in lieu of and excludes all other warranties by Seller, expressed or implied of operation of law or otherwise including without limitation warranties of merchantability and fitness for a particular purpose. Seller’s liability and Buyers sole remedy for defective goods shall be replacement, repair, or refund of the purchase price or grant of an allowance, at Sellers election. Pile crushing, matting, pilling, shedding, fuzzing, shading, soiling, and watermarking are not defects and will not be considered for claims. Return products shall be shipped to Sellers facility at Buyers expense. 

Limitation of Liability 

Seller shall not be liable for indirect, special, or consequential damages, under any circumstances, including losses from inability to use the goods, increased operating costs, or loss of production. Seller’s maximum liability shall be limited only to the contracted price of the goods furnished by the Seller. 

Buyer’s Inspection 

Buyer shall examine all goods delivered immediately upon Buyers receipt thereof. Failure to give notice of a claim within 15 days after receipt of, cutting, and/or installation of goods shall be considered an unqualified acceptance of said goods. 

Photobleaching of Carpets 

Scoured wool fiber has a natural cream color due to naturally occurring pigments within the fiber. When wool fiber is dyed, the dyer takes into account the base color of the fiber and applies dyestuffs to achieve the desired shade. 

Occasionally the wool will contain a natural pigmentation which is light fugitive (i.e. loses color when exposed to light). This effect is referred to as yellow fade (i.e. loses yellow) or red fade (i.e. the carpet becomes redder due to the loss of green-yellow pigment). 

This yellow fade or photobleaching is affected by light in the visible or near visible region of the spectrum (blue and violet light – not ultraviolet). This light can be natural light through window glass or fluorescent lighting with a high output in the blue end of the visible spectrum. 

Photobleaching, when it occurs, generally occurs rapidly and spontaneously upon exposure to the above forms of light, bleaching only the natural pigmentation, not the dyestuffs. The color will then be stable. It is generally most noticeable in pastel colors. Photobleaching, while bleaching out the small amount of green-yellow pigment present, may consequently alter the overall carpet shade but will not affect the durability or performance of the carpet in any way. It is an inherent quality of pure natural wool and is not due to defective raw materials or manufacturing techniques. 

Pile Reversal - Watermarking - Shading

All pile yarn carpet is subject to pile reversal; however, it is most likely to be observed in smooth surfaced, densely constructed, plush type qualities. This phenomenon is difficult, if not impossible, to predict or prevent. Pile reversal creates a permanent change in the carpet’s appearance caused by the difference in the way light reflects off the sides and tips of a yarn as the pile lays in different directions. Shaded areas appear light from one direction and dark from another direction. After a period of use, carpet may look as though water has spilled on sections of the carpet, hence, the term “water marking.” Other terms also commonly used to describe pile reversal are “pooling”, “shading”, and “highlighting”. 

Why the carpet pile, which lays uniformly in one direction when installed, changes direction permanently, is often a mystery. In many installations, the pile reversal direction is predictable from the pattern of foot traffic. Carpet pile is pushed away from turning traffic and toward the sides of a corridor. Shading lines can cross carpet seams even when the manufactured direction of the joined pieces of carpet differ. In other situations, location factors, such as an uneven subfloor, are thought to be possible causes for this phenomenon. 

Pile reversal is not a manufacturing defect and does not affect the durability of the carpet. Pile reversal is not due to the materials used to produce the carpet, the manufacturing process, or any combination of these factors. Watermarking or shading may develop on a carpet made with any fiber(s) or manufacturing process. Once the condition has developed, it cannot be permanently removed. 

When pile reversal takes place, there is little which can be done to return the carpet to its original appearance. Brushing or vacuuming may create some degree of temporary appearance change; however, this change is only at the top portion of the tuft. The pile will return to the reversed position after it is again subjected to foot traffic. 

The visual impact of pile reversal depends on the nature of the carpet. Loop pile carpets or cut pile carpets with matte yarns have a low light reflecting quality. Boldly patterned carpets tend to help hide patterns of reflected light caused by pile reversal. If the pile collapse is moderate, shading may not be visible even though pile reversal has occurred. It is not possible to assure that pile reversal will not develop in any carpet.

Warranty Information (PDF)